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KMID : 1023720200750040143
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Journal of Welfare for the Aged
2020 Volume.75 No. 4 p.143 ~ p.173
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A Study on the Operating Management Experience for Improving the Quality of Service in Long-term Care Facilities
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Lee Seo-Young
Shim Sun-Kyung
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Abstract
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This study was designed to explore the nature of the opreating management experience to improve the quality of service provided by long-term care facilities and their administrators.
For the study, a focus group interview was conducted with eight administrators of long-term care institutions, and the interview was analyzed through the application of Giorgi's phenomenological method of analysis. As a result, four main themes, 11 components, and 27 sub-themes were derived from the experiences of organizational management shared by the participants. The four main themes included the following: concerns about the quality of care services, institutional obstacles that undermine efforts to improve the quality of care services, evaluation vs. monitoring for quality management of care services, and the fight to improve the quality of care services. The participants constantly contemplated how to improve care services, putting in many efforts, but they faced significant difficulties due to unrealistic operating standards and institutional problems such as low entry barriers.
Nonetheless, they tried to create an organizational culture that is senior citizen-oriented, swiftly responding to the changing environment. Based on the information thus obtained, practical policy suggestions were made to develop and improve the long-term care system.
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KEYWORD
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long-term care facilities, quality of long-term care, phenomenological method
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